Support AI Skill

Transcript Analysis

Analyze support conversations including phone calls, chat transcripts, and email threads to identify training opportunities, quality issues, compliance violations, coaching moments, and best practices. Use when reviewing call quality, analyzing chat conversations, identifying training gaps, building example libraries, conducting quality calibration, or improving agent communication skills. Triggers on phrases like "transcript analysis", "call quality review", "conversation analysis", "quality audit", "training examples", "coaching moments", "speech-to-text", "chat transcript review".