Support AI Skill

Agent Assistance

Provide real-time AI assistance to support agents including suggested responses, knowledge base articles, macros, and conversation summarization. Use when building agent copilot features, configuring response suggestions, implementing knowledge surface integrations, or setting up conversation summarization. Triggers on phrases like 'agent copilot', 'suggested responses', 'agent assistant', 'real-time help', 'knowledge suggestions', 'response templates', 'macros', 'conversation summary', 'agent productivity', 'handle time reduction'.