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Async Video Messaging Support

Allow customers and agents to send asynchronous video messages for clearer communication without requiring real-time availability. Use when implementing async video support, managing video ticket exchanges, creating video responses to complex issues, handling video-based troubleshooting, or reducing back-and-forth text exchanges through visual communication. Triggers on phrases like "async video", "video message support", "asynchronous video", "video ticket", "video response", "recorded video help", "video troubleshooting async", "send video message", "video customer support".