Support AI Skill

Ticket Management Escalation

Manage support ticket lifecycle including triage, prioritization, routing, escalation procedures, SLA management, and resolution workflows. Use when creating support workflows, setting up ticket routing, managing escalations, tracking SLAs, or optimizing support operations. Triggers on phrases like "ticket management", "ticket triage", "ticket routing", "escalation", "SLA management", "support workflow", "ticket prioritization", "ticket categorization", "first response time", "resolution time", "ticket SLA", "support queue", "auto-routing", "ticket assignment", "escalation matrix", "support tiers", "tier 1", "tier 2", "tier 3".