Support AI Skill

Ticket Categorization

Automatically categorize incoming support tickets by issue type, product area, and department for proper routing. Use when configuring NLP-based ticket classification, setting up multi-label categorization, defining custom categories, training classification models, or monitoring categorization accuracy. Triggers on phrases like 'ticket categorization', 'auto-classify tickets', 'issue classification', 'ticket tagging', 'NLP ticket routing', 'category model training', 'multi-label classification', 'issue type detection'.