Support AI Skill

Support Knowledge Management

Build and maintain an internal knowledge management system for support agents, ensuring consistent, accurate, and accessible information across the team. Use when creating agent knowledge bases, managing internal documentation, building runbooks and playbooks, implementing knowledge workflows, or measuring knowledge base effectiveness for internal teams. Triggers on phrases like "internal knowledge base", "agent knowledge management", "support documentation", "runbook creation", "playbook management", "knowledge ownership", "internal wiki", "knowledge governance", "agent resources", "support knowledge org".