Support AI Skill

Social Media Monitoring

Monitor and respond to customer support requests on social media platforms, including brand mention tracking, sentiment analysis, public vs. private response routing, and social media crisis management. Use when setting up social listening, managing social media support, handling public complaints, monitoring brand mentions, or responding to viral social media incidents. Triggers on phrases like "social media monitoring", "social listening", "brand mention", "social support", "Twitter support", "Facebook support", "social crisis", "public complaint", "social media response", "social sentiment".