Support AI Skill

Smart Priority Scoring

Automatically assign priority levels to support tickets based on customer tier, issue severity, SLA requirements, and business impact. Use when configuring dynamic priority scoring, setting SLA countdown timers, implementing VIP detection, or building composite priority algorithms. Triggers on phrases like 'ticket priority', 'auto-prioritize', 'SLA scoring', 'priority algorithm', 'VIP detection', 'severity scoring', 'dynamic priority', 'SLA countdown', 'breach prediction'.