Support AI Skill

Self Service Knowledge Base

Build and maintain self-service knowledge base and help center including article creation, search optimization, content structure, user feedback loops, and knowledge base analytics. Use when creating help articles, organizing knowledge base content, optimizing help center search, implementing self-service deflection, or analyzing knowledge base performance. Triggers on phrases like "knowledge base", "help center", "self-service", "help articles", "FAQ", "documentation", "search optimization", "article rating", "deflection rate", "knowledge base analytics", "content structure", "help content", "user guide", "troubleshooting guide", "how-to article", "KB article".