Support AI Skill

Real Time Agent Assistance

Provide agents with contextual, real-time suggestions and guidance while handling support tickets. Use when building agent assistance tools, implementing real-time ticket suggestions, surfacing KB articles to agents, providing troubleshooting step guides, detecting upsell opportunities during support conversations, or implementing compliance alerts for agents. Triggers on phrases like "agent assistance", "real-time suggestions", "agent sidebar", "just-in-time help", "agent recommendations", "support agent guidance", "contextual assistance".