Support AI Skill

Proactive Service Notifications

Proactively notify customers about outages, maintenance, and known issues before they report them. Manage incident communications, status pages, and post-mortem sharing to maintain trust and reduce inbound support volume. Use when setting up outage alerts, managing maintenance windows, publishing status updates, conducting post-incident reviews, or reducing support ticket spikes during incidents. Triggers on phrases like "service notification", "outage alert", "maintenance window", "incident communication", "status page", "system status", "proactive alert", "post-mortem", "incident update", "service degradation".