Support AI Skill

Major Incident Management

Manage major incidents affecting multiple customers, including incident command, stakeholder communication, cross-team coordination, post-mortem analysis, and prevention planning. Use when handling service outages, coordinating incident response teams, conducting post-mortems, managing crisis communications, or improving incident response processes. Triggers on phrases like "major incident", "incident management", "incident command", "war room", "outage response", "post-mortem", "incident review", "crisis management", "service disruption", "incident commander".