Support AI Skill

Kb Content Gap Analysis

Identify gaps in knowledge base coverage by analyzing support ticket topics, search queries, and customer questions that lack corresponding articles. Use when auditing knowledge base coverage, finding content gaps, planning article creation, improving search success, or reducing ticket volume through better self-service coverage. Triggers on phrases like "content gap", "KB gap analysis", "knowledge gap", "article coverage", "missing articles", "search failure analysis", "content audit", "KB coverage analysis".