Support AI Skill

Internal Knowledge Base Agents

Create, maintain, and utilize an internal knowledge base exclusively for support agents containing troubleshooting guides, workarounds, insider tips, scripts, and escalation procedures. Use when building agent-only KB, creating internal troubleshooting guides, documenting known bugs and workarounds, writing escalation procedures, developing agent quick reference guides, or managing internal documentation. Triggers on phrases like "internal knowledge base", "agent KB", "internal documentation", "agent troubleshooting guide", "known bugs", "internal wiki", "agent reference", "insider knowledge".