Support AI Skill

Intelligent Ticket Routing

Route tickets to the most qualified agent based on expertise, workload, availability, and historical performance. Use when configuring skill-based routing, setting up workload balancing, implementing language matching, or building follow-the-sun routing for global teams. Triggers on phrases like 'ticket routing', 'agent assignment', 'skill-based routing', 'workload balancing', 'auto-assign tickets', 'follow-the-sun', 'language matching', 'routing algorithm', 'queue management'.