Support AI Skill

Escalation Routing

Automatically escalate complex support issues to appropriate specialists and leadership based on issue type, customer tier, severity, sentiment spikes, SLA risk, and expertise requirements. Use when setting up escalation workflows, configuring escalation triggers, managing on-call rotations, handling VIP escalations, or optimizing escalation processes. Triggers on phrases like "escalation routing", "auto-escalation", "escalation workflow", "on-call rotation", "ticket escalation", "escalation trigger", "escalation SLA", "L2 escalation".