Support AI Skill

Duplicate Ticket Detection

Identify and merge duplicate support tickets to prevent redundant work and maintain single source of truth. Use when configuring semantic similarity detection, setting up auto-merge rules, implementing duplicate prevention, or building conversation threading across tickets. Triggers on phrases like 'duplicate tickets', 'merge tickets', 'conversational threading', 'semantic matching', 'duplicate prevention', 'ticket consolidation', 'similar issue detection', 'conversation merge'.