Support AI Skill

Customer Satisfaction

Measure and improve customer satisfaction through CSAT, NPS, CES programs including survey design, deployment, analysis, action planning, and continuous improvement. Use when designing satisfaction surveys, analyzing CSAT/NPS scores, developing improvement plans, tracking satisfaction trends, or closing the feedback loop. Triggers on phrases like "CSAT", "NPS", "customer satisfaction", "customer effort score", "survey design", "satisfaction score", "feedback loop", "voice of customer", "VoC", "satisfaction improvement".