Support AI Skill

Customer Health Scoring

Build and maintain customer health scores that predict churn risk, expansion potential, and support needs by combining usage, support, and business data into a unified health metric. Use when creating health scoring models, identifying at-risk customers, triggering proactive outreach, or building health score dashboards. Triggers on phrases like "health score", "customer health", "churn risk score", "health scoring model", "at-risk detection", "health metrics", "proactive health monitoring", "health dashboard", "customer pulse", "health scoring support".