Support AI Skill

Customer Feedback Management

Collect, analyze, and act on customer feedback through surveys, reviews, social listening, and NPS/CSAT programs to drive product improvements and service quality. Use when designing feedback programs, configuring NPS/CSAT surveys, analyzing customer sentiment, closing the feedback loop, or creating voice-of-customer programs. Triggers on phrases like 'NPS program', 'CSAT survey', 'customer feedback', 'voice of customer', 'VoC program', 'sentiment analysis', 'feedback loop', 'review management', 'survey design', 'customer listening'.