Support AI Skill

Customer Feedback Voice Of Customer

Implement Voice of Customer (VoC) programs including NPS surveys, CSAT measurement, customer interviews, feedback analysis, sentiment tracking, and closed-loop feedback processes. Use when designing surveys, analyzing customer feedback, implementing NPS programs, conducting customer interviews, or closing the feedback loop. Triggers on phrases like "voice of customer", "VoC", "NPS", "Net Promoter Score", "CSAT", "customer satisfaction", "customer feedback", "survey design", "customer interviews", "feedback analysis", "sentiment analysis", "closed-loop feedback", "customer effort score", "CES", "feedback loop".