Support AI Skill

Customer Effort Score Ces

Measure and optimize Customer Effort Score (CES) to reduce friction in support interactions. Use when implementing CES surveys, analyzing effort drivers, reducing customer effort across channels, benchmarking effort scores, or optimizing support processes based on effort data. Triggers on phrases like "customer effort score", "CES", "effort measurement", "reducing customer effort", "effort drivers", "CES survey", "friction reduction", "customer effort optimization", "low effort support".