Support AI Skill

Customer Complaint Management

Systematically handle formal customer complaints with dedicated escalation process, investigation, resolution, and preventive measures. Use when managing complaint workflows, assigning case managers, investigating complaint validity, tracking complaint resolution, implementing compensation, preventing repeat complaints, or managing complaint trends. Triggers on phrases like "customer complaint", "formal complaint", "complaint escalation", "complaint investigation", "complaint resolution", "complaint case manager", "customer grievance", "complaint tracking", "complaint trends", "complaint prevention".