Support AI Skill

Customer Communication Preferences

Track, manage, and honor customer communication preferences across all support interactions including channel preference, language, tone, frequency, and contact timing. Use when setting up preference tracking, implementing preference-based personalization, managing do-not-contact lists, handling communication frequency caps, respecting GDPR/privacy preferences, or building customer communication profiles. Triggers on phrases like "communication preferences", "contact preferences", "do-not-contact", "channel preference", "communication history", "preference tracking", "message frequency", "communication personalization".