Circulos AI

Support AI Skill

Community Forum Support

Enable peer-to-peer customer support through moderated community forums, including gamification, expert identification, question routing, and content promotion to knowledge base. Use when launching a support community, designing forum moderation workflows, building gamification programs, promoting community content, or reducing support costs through peer support. Triggers on phrases like "community forum", "peer support", "customer community", "forum moderation", "community gamification", "user-generated content", "community Q&A", "support forum", "knowledge community".

Community Forum & Peer Support

Enable customers to help each other through moderated community forums.

Workflow

Community Forum Setup

Trigger: New community launch; quarterly content review; forum optimization:

  1. Platform selection: Choose forum platform (Discourse, Vanilla Forums, Circle, or custom); configure branding, categories, permissions; set up SSO integration with product accounts.
  2. Category structure design: Define forum categories aligned with product areas and support types (Getting Started, Technical Help, Feature Requests, Announcements, Best Practices); create sub-categories as needed.
  3. Moderation framework: Define community guidelines; set up auto-moderation (spam filter, profanity filter); configure approval workflow for new users; establish moderator team (support agents + community managers).
  4. Gamification design: Create point/badge system (Badges: Helpful Answer, Expert, New Contributor, Top 10%); define leaderboard criteria; set up recognition program (monthly featured member, annual awards).
  5. Expert onboarding: Identify power users (high usage, engaged customers); invite to community with "Founding Member" badge; provide expert training (how to write helpful answers, community etiquette).
  6. Seed content: Pre-populate with 20–30 high-quality articles from knowledge base; pin important announcements; create "Welcome" and "How to use this forum" sticky posts.
  7. Launch: Soft launch to engaged customer segment (10–20%); monitor activity, content quality, sentiment; iterate on categories and guidelines; full launch to all users.
  8. Continuous moderation: Daily spam review; weekly quality audit; monthly content promotion (community answers → knowledge base); quarterly expert recognition.

Forum Category Structure

FORUM CATEGORY STRUCTURE — TEMPLATE
======================================

Category 1: Getting Started
  - Welcome & Introductions
  - Setup & Installation
  - First Steps Guide
  - FAQ: Getting Started

Category 2: Technical Help
  - General Questions
  - API & Integrations
  - Troubleshooting
  - Feature-Specific Help (sub-category per major feature)
  - Mobile App Issues

Category 3: Product Feedback
  - Feature Requests (with voting)
  - Bug Reports
  - Usability Feedback
  - Enhancement Ideas

Category 4: Best Practices & Tips
  - User Tips & Tricks
  - Use Case Sharing
  - Industry-Specific Solutions
  - Integration Examples

Category 5: Announcements
  - Product Updates
  - Maintenance Notices
  - Company News
  - Event Announcements

Category 6: Off-Topic
  - General Discussion
  - Events & Meetups
  - Introductions

Category Rules:
  - Max 8 top-level categories (cognitive overload above 8)
  - Sub-categories only when 50+ threads exist in parent
  - Quarterly review of category usage (merge/retire low-activity categories)

Gamification & Recognition

COMMUNITY GAMIFICATION — POINT SYSTEM
=======================================

Points Earned:
  Post a question:               5 points
  Answer a question:            10 points
  Answer marked as "Best":      25 points
  Answer gets 5+ upvotes:       15 points
  Share a tip/best practice:    20 points
  Report spam (verified):        2 points
  Complete profile:              10 points (one-time)
  Login streak (7 days):         5 points (weekly)

Badges:
  🌟 New Contributor:        First post
  💬 Active Member:          10 posts
  🏆 Helpful Expert:          50 "Best Answer" marks
  🔥 Hot Streak:              5 answers in one week
  📚 Knowledge Sharer:        100 posts total
  🎯 Top 10%:                 Top 10% by points (monthly)
  🛡️ Community Guardian:      20 spam reports
  👑 Hall of Fame:            1,000+ points (lifetime)

Leaderboards:
  Weekly Top 10 (reset every Monday)
  Monthly Top 10 (reset 1st of month)
  All-Time Top 50 (permanent)
  Category-specific leaders

Anti-Gaming Rules:
  Self-upvoting blocked
  Max 10 points per day from answering (encourages quality over quantity)
  Points from spam/violation posts revoked
  Minimum 24 hours between posting and self-answering
  Moderator can revoke points/badges for guideline violations

Recognition Program:
  Monthly: "Community Champion" email to Top 10 members + newsletter feature
  Quarterly: Webinar invitation for Top 20 members
  Annual: "Community Awards" ceremony (virtual or at customer conference)
  Perks: Early access to features, direct Slack access to product team, swag

Edge Cases

Integration Points

Disclaimer: All rights reserved by Circulos AI. These skills are specifically designed for Claude Code, Claude Cowork, Codex, and OpenClaw. When using or referencing any skill, please provide proper attribution to Circulos AI.