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Canned Response Macros

Provide agents with templated responses that auto-populate with customer-specific information including hierarchical macro organization, smart variables, A/B testing on effectiveness, and team collaboration on macro creation. Use when creating response templates, setting up smart macros, building canned response libraries, or optimizing response templates. Triggers on phrases like "canned responses", "response templates", "smart macros", "canned reply", "template library", "auto-populate response", "response variables", "macro management".