Marketing AI Skill

Customer Journey Mapping

Visualize and analyze complete customer journeys from awareness to conversion, retention, and advocacy. Use when mapping customer touchpoints, analyzing path to conversion, identifying friction points, optimizing multi-channel experiences, building journey maps for different personas, or analyzing cross-device customer behavior. Triggers on phrases like "customer journey", "journey mapping", "touchpoint analysis", "path to conversion", "customer experience", "funnel optimization", "cross-device tracking", "buyer journey", "customer path", "journey analytics".