Marketing AI Skill

Customer Feedback Surveys

Collect, analyze, and act on customer feedback using NPS, CSAT, CES surveys and voice-of-customer programs. Use when designing customer surveys, implementing NPS programs, measuring customer satisfaction, analyzing customer feedback, creating survey workflows, or building voice-of-customer programs. Triggers on phrases like "NPS survey", "customer satisfaction", "CSAT", "customer effort score", "CES", "customer feedback", "survey design", "voice of customer", "VOC program", "feedback collection", "customer insight".