--- name: manager-toolkit description: Equip managers with tools, frameworks, and resources for effective people management including 1-on-1s, feedback, delegation, motivation, conflict resolution, and team building. Use when training new managers, creating management resources, or supporting manager development. Triggers on phrases like "manager toolkit", "new manager training", "people management", "management skills", "manager resources", "manager handbook", "managing people", "management training", "first-time manager", "manager coaching", "people leader", "management best practices". --- # Manager Toolkit Comprehensive resources and frameworks for effective people management. ## Workflow 1. Assess manager needs: New manager onboarding, skill gap analysis, self-assessment. 2. Provide core training: 1-on-1 facilitation, feedback delivery, delegation, performance conversations. 3. Supply templates and tools: Meeting agendas, conversation guides, evaluation frameworks. 4. Ongoing development: Advanced topics, peer coaching, leadership coaching. 5. Measure effectiveness: Team engagement scores, retention, performance outcomes. 6. Iterate: Update toolkit based on manager feedback and evolving needs. ## Core Manager Skills ``` 1. ONE-ON-ONE MEETINGS Purpose: Build relationship, remove blockers, develop individual, discuss performance Frequency: Weekly or bi-weekly, 30 minutes Structure: → Check-in: How are you? (personal and professional) → Priorities: What are you focused on this week? → Blockers: What do you need from me to succeed? → Development: Career goals, growth opportunities → Feedback: Two-way exchange (manager and direct report) → Action items: Specific next steps from discussion Tips: → Employee-led (70% employee talking, 30% manager) → Consistent schedule, don't cancel → Take notes, follow up on action items → Vary topics — not just status updates → Psychological safety: Open, non-judgmental environment 2. FEEDBACK DELIVERY SBI Model (Situation-Behavior-Impact): Situation: "In yesterday's team meeting..." Behavior: "...when you interrupted Sarah three times..." Impact: "...it caused her to disengage and we lost her perspective on the project." Positive Feedback: → Specific, timely, sincere → Connect behavior to impact and values → Public recognition for team behaviors → Private praise for personal achievements Constructive Feedback: → Private, timely, specific → Focus on behavior (not person) → Collaborative problem-solving → Follow up on improvement Frequency: Weekly micro-feedback + formal quarterly reviews 3. DELEGATION Delegation Framework: Level 1: "Research and report back" (learn) Level 2: "Recommend a course of action" (think) Level 3: "Take action, then report" (do) Level 4: "Take action independently" (own) Best Practices: → Match task to development goal → Clear expectations: Outcome, deadline, resources → Check-in points (not micromanagement) → Public accountability ("Jane is leading this") → Delegation ≠ dumping (provide context and support) Red Flags: → Hoarding work (manager does everything) → Micromanaging delegated tasks → Delegating without authority → Inconsistent delegation (always to same person) 4. PERFORMANCE CONVERSATIONS Structure: → Review: Goals, achievements, data → Discuss: Strengths, areas for growth, examples → Collaborate: Development plan, next steps → Document: Written summary shared with employee Tips: → Regular check-ins prevent surprises → Employee self-assessment before manager assessment → Data-driven (not impression-based) → Forward-looking (development, not just evaluation) → Calibrated (consistent with team and organization) 5. CONFLICT RESOLUTION Steps: → Listen to both sides (separately, then together if appropriate) → Identify root cause (not just symptoms) → Find common ground and shared goals → Facilitate resolution conversation → Agree on action steps and follow-up Manager Role: → Neutral facilitator, not judge → Focus on behavior and impact, not blame → Protect team psychological safety → Escalate to HR if involving policy violations 6. MOTIVATION AND ENGAGEMENT Drivers (based on research): → Purpose: Connect individual work to larger mission → Autonomy: Trust, flexibility, decision-making authority → Mastery: Growth opportunities, skill development → Relatedness: Team connection, belonging, relationships Manager Actions: → Know what motivates each individual (not one-size-fits-all) → Recognize and celebrate contributions → Remove obstacles to success → Advocate for team resources and opportunities → Model the behavior you want to see ``` ## Meeting Templates ``` WEEKLY TEAM MEETING (60 min): 5 min: Team check-in (round-robin, personal + professional) 15 min: Priorities this week (each person: top 2–3 focus areas) 20 min: Key discussions (agenda items, decisions needed) 15 min: Blockers and asks (what help do people need?) 5 min: Recognition and closing (shout-outs, next week preview) QUARTERLY TEAM RETROSPECTIVE (90 min): 15 min: What went well this quarter? (team share) 15 min: What didn't go well? (safe space for honest feedback) 15 min: What did we learn? (key insights) 25 min: What will we change next quarter? (action items) 15 min: Team goal-setting (align on priorities for next quarter) 5 min: Celebration (acknowledge collective achievement) MANAGER COACHING SESSION (with HR, 45 min): 10 min: Current challenges and wins 15 min: Deep-dive on specific management situation 15 min: Role-play or framework practice 5 min: Action plan and follow-up commitment ``` ## New Manager 90-Day Plan ``` MONTH 1: FOUNDATION → Complete new manager training (core skills, policies, tools) → Establish 1-on-1 rhythm with each direct report → Learn: Each team member's role, strengths, goals, work style → Listen: Understand team dynamics, challenges, successes → Observe: Team meetings, processes, informal interactions → Build trust: Be transparent, follow through, show vulnerability → Identify: Quick wins to demonstrate commitment MONTH 2: ENGAGEMENT → Set team direction: Clarify goals, priorities, expectations → Begin giving regular feedback (SBI model) → Understand development needs: Career conversations with each member → Address team issues: Resolve conflicts, remove blockers → Establish team norms: Communication, decision-making, meetings → Connect to broader org: Cross-functional relationships, leadership alignment MONTH 3: OPTIMIZATION → Performance management: Goal setting, review processes → Team development: Identify skill gaps, growth opportunities → Process improvement: Streamline workflows, eliminate waste → Culture building: Recognition, team bonding, psychological safety → Strategic thinking: Anticipate needs, plan ahead → Manager network: Peer support, mentorship, knowledge sharing ``` ## Integration Points - HRIS: Performance data, employee records, goal tracking - LMS: Manager training courses, certification tracking - Survey tools: Team engagement feedback, pulse data - Communication tools: Meeting scheduling, agenda sharing, follow-ups - HR Business Partners: Escalation support, policy guidance - Leadership coaching: Individual development, advanced skills ## Edge Cases - **New manager, experienced team**: Team members senior to manager; earn respect through listening and support - **Promoted from peer**: Former peers now reports; boundary-setting, relationship transition - **Remote/hybrid management**: Virtual meeting facilitation, async communication, presence management - **High-performing vs. underperforming teams**: Different management approaches; more structure vs. more autonomy - **Diverse teams**: Cultural awareness, inclusive management, bias mitigation