IT AI Skill

Itsm Service Desk

Manage IT service management and service desk operations including incident management, problem management, change management, request fulfillment, knowledge management, asset management, and ITIL compliance. Use when managing IT service requests, handling incidents, processing changes, maintaining knowledge base, or tracking SLA compliance. Triggers on phrases like "ITSM", "ITIL", "service desk", "incident management", "problem management", "change management", "request fulfillment", "knowledge base", "SLA management", "ticket management", "root cause analysis", "change advisory board", "CAB", "service catalog", "asset management", "IT asset", "configuration item", "CI", "CMDB".