IT AI Skill

Incident Management

Manage IT incidents from detection through resolution including triage, investigation, containment, communication, and post-incident review. Use when handling outages, managing major incidents, running incident command, performing root cause analysis, conducting post-mortems, or managing incident communication. Triggers on phrases like "incident response", "outage management", "major incident", "incident triage", "post-mortem", "root cause analysis", "incident communication", "war room", "incident commander".